Government of Nagaland launched a COVID-19 toll free helpline on 04^th May, 2020. Any caller from Nagaland or people from Nagaland residing outside the State can avail the services. For the various services described below, the caller has to only dial the dedicated toll free number    1800 345 0019. Services are available in English and Nagamese.

On calling the number, there will be a welcome message following which the caller will be asked to choose a language preference:

• To speak in English, press 1
• To speak in Nagamese, press 2

Then the caller will be asked to choose one of the following services:

• To speak to a Doctor, Press 1
• To speak to a Counsellor, Press 2
• For nCOVID Nagaland Visitors App support, press 3
• For general queries on COVID-19 in Nagaland, press 4
• For complaint or grievance, press 5

The services are elaborated below:

SERVICE 1: SPEAK TO A DOCTOR / TELE-MEDICAL CONSULTATION

Under this service, there are two options:

• For COVID-19 related illnesses, Press 1
• For any other illness/other health issues, press 2

1. COVID-19 related illnesses

The caller will be screened for COVID-19 related symptoms through interactive voice response. Then a medical doctor will call back and provide appropriate advice to the caller.

The process is as follows:

• For English, press 1
• For Nagamese, press 2
• If you have fever, breathing difficulty or dry cough? Press 1 ,otherwise  Press 2
• During the last 2 weeks, did you come in contact with anybody who has been diagnosed with Corona Virus? Press 1 for yes and Press 2 for no.

Thank you for contacting our helpline. One of our doctors will go through your case and call you back.

A medical doctor will call back and provide advice based on the response of the caller.

1. Any other illness / other health issues

A medical doctor will pick the call and the caller will be able to discuss any health issue with the doctor. The doctor will accordingly give appropriate medical advice to the caller.

SERVICE 2: COUNSELLING

Caller can speak to a professional counselor for stress, anxiety, depression, or any mental health issue.

NB: Counselling through WhatsApp request to the number 7005251298 will continue alongside.

SERVICE 3: nCOVID NAGALAND VISITORS APP USER SUPPORT

Caller will receive technical support for on-boarding onto ‘nCOVID Nagaland Visitors App’. The App is used by in-bound travelers entering Nagaland, people who are in quarantine (facility or home quarantine), and people in containment zone for surveillance of COVID-19.

SERVICE 4: GENERAL QUERIES ON COVID-19 IN NAGALAND / COVID INFORMATION CENTRE

Caller can ask general queries about COVID-19 in Nagaland.

SERVICE 5: COMPLAINTS AND GRIEVANCE REDRESSAL

Caller can submit complaint or grievance related to COVID-19 related health services in Nagaland.

NB: The Toll Free Helpline is not for people who are stranded or needing COVID relief assistance. Such people may contact through:  https://iamstranded.nagaland.gov.in/ or call 03702291122 / 03702291120.

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